Contacts

How to Reach Us

Have a question, comment or request for the Astral Skulls team? The best way to get in touch is by email. Send us a message and we will get back to you as soon as we can.

Email: contact@astralskulls.com

What You Can Write About

We welcome messages on a wide range of topics related to our website, including:

• Questions about our content — for example, about our PayID pokies reviews, guides and rating methodology;
• Corrections — if you have spotted outdated information, a factual error or a broken detail on one of our pages, let us know so we can fix it;
• Feedback and suggestions — ideas for new topics, improvements or features you would like to see on astralskulls.com;
• Partnership requests — commercial, advertising or collaboration enquiries.

Response Time

We read every message we receive. We usually reply within a few business days. Please note that response times may be slightly longer during weekends and Australian public holidays. To help us answer faster, please include a clear subject line and any relevant details (such as the page URL you are writing about).

Questions About Your Casino Account

Please note: astralskulls.com is an independent review and information website. We are not a gambling operator, and we do not process payments, hold player funds or manage casino accounts.

If you have questions about any of the following, please contact the customer support team of the casino you are playing at directly:

• Deposits or withdrawals (including PayID transactions);
• Bonuses, wagering requirements or promotional terms;
• Account verification, login issues or closed accounts;
• Disputes regarding gameplay or payouts.

You can usually reach a casino's support via live chat or email on their official website. We are unable to intervene in disputes between players and operators.

Need Help With Gambling?

If gambling is causing you or someone you care about stress, financial difficulty or other harm, free and confidential help is available across Australia, 24 hours a day, 7 days a week:

Gambling Help Online — Australia's national gambling support service. Visit www.gamblinghelponline.org.au or call 1800 858 858 to speak with a trained counsellor for free.

Please remember that gambling should always be treated as entertainment, never as a way to make money. Only gamble with funds you can afford to lose.